Refund Eligibility
You are eligible for a refund if:
- The product is defective or damaged upon delivery
- You received the wrong product
- The product does not match the description
- The return is initiated within 7 days of delivery
- The product is unused and in original packaging
Refund Process
Our refund process is simple and straightforward:
- Step 1: Contact our support team with your order details
- Step 2: Provide photos/videos if product is defective
- Step 3: Return the product (if required)
- Step 4: Inspection and approval within 2-3 business days
- Step 5: Refund processed within 5-7 business days after approval
Refund Methods
Refunds are processed through the following methods:
- Original Payment Method: Credit to the same card/UPI used for purchase (most common)
- Bank Transfer: Direct transfer to your bank account (requires bank details)
- Store Credit: Credit to your Play Power account for future purchases
- Wallet Credit: Credit to your digital wallet (Paytm, PhonePe, etc.)
Refund Timeline
Refund processing times vary by payment method:
- Credit/Debit Card: 5-7 business days
- UPI: 2-3 business days
- Net Banking: 5-7 business days
- Wallet: 1-2 business days
- Bank Transfer: 7-10 business days
Partial Refunds
Partial refunds may be issued in the following situations:
- Only part of the order is returned
- Product has been partially used
- Original packaging is missing or damaged
- Return shipping costs are deducted (for non-defective returns)
Refund for COD Orders
For Cash on Delivery orders:
- Refund is processed via bank transfer or UPI
- Customer must provide bank account details
- Processing time may be longer (7-10 business days)
- Valid ID proof may be required
Non-Refundable Items
The following items are not eligible for refund:
- Opened or used products
- Products without original packaging
- Products with damaged or tampered seals
- Personal hygiene products
- Products marked as "Non-Returnable"
- Returns initiated after 7 days from delivery
Refund Confirmation
You will receive:
- Email notification when refund is initiated
- SMS notification with refund details
- Transaction reference number for tracking
- Estimated completion date
Cancellation & Refund
If you cancel your order before dispatch:
- Full refund will be processed immediately
- Refund to original payment method
- Processing time: 2-3 business days
If order is already dispatched:
- Refund after product return (as per return policy)
- Return shipping costs may apply
