Return Policy
We want you to be completely satisfied with your purchase. If you're not happy, you can return the product.
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Return Window: 7 days from the date of delivery
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Condition: Product must be unused, unopened, and in original packaging
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Proof of Purchase: Order ID or invoice required
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Return Shipping: Customer bears return shipping costs unless product is defective
Non-Returnable Items
The following items cannot be returned:
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Opened or used products
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Products without original packaging
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Products with damaged or tampered seals
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Personal hygiene products
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Products marked as "Non-Returnable"
Refund Process
Once we receive your return:
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Inspection: Product will be inspected within 2-3 business days
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Approval: You'll be notified via email/SMS if return is approved
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Refund: Refund will be processed within 5-7 business days after approval
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Mode: Refund will be credited to original payment method
Refund Methods
Refunds are processed via:
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Original Payment Method: Credit to the same card/UPI used for purchase
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Store Credit: Option to receive store credit for future purchases
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Bank Transfer: Direct bank transfer (may take additional time)
Defective or Damaged Products
If you receive a defective or damaged product:
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Report within 24 hours of delivery with photos
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Free replacement will be provided
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Return shipping costs will be borne by us
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Full refund available if replacement not possible
How to Initiate a Return
Follow these simple steps:
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Step 1: Contact our support team via phone, email, or WhatsApp
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Step 2: Provide order details and reason for return
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Step 3: Receive return authorization and shipping label (if applicable)
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Step 4: Pack the product securely and ship it back
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Step 5: Track your return and wait for refund processing
Exchange Policy
We also offer exchanges:
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Exchange available for different variant/size of same product
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Exchange must be requested within 7 days of delivery
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Price difference will be charged or refunded as applicable
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One-time exchange per order
Refund for COD Orders
For Cash on Delivery orders:
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Refund will be processed via bank transfer or UPI
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Bank account details required for refund processing
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Processing time may be longer (7-10 business days)
